Member, Technical Support Section, Knowledge Management and Transfer Department

Role Description

Job title: Member, Technical Support Section

Nature of engagement: Volunteer contract

Duration: From January 2025 until the end of the project in December 2027

The Technical Support Section(TSS) is a part of the Knowledge Management and Transfer Department. TSS is responsible for the administration and management of the internal Jamboree Information Technology systems, including Microsoft 365 (M365), Slack, JIRA and other systems.

What you should expect

Responsibilities:

Maintenance of the core Jamboree Systems (M365, Slack, Jira)
Developing JIRA for Jamboree Systems (currently helpdesks and recruitment)
Supporting the Jamboree Planning Team (JPT) and stakeholders

Commitments:

2 hours per week, this will mainly be monitoring the helpdesk tickets on a rota with other members of TSS
Focused time to develop / support / update either PowerAutomate or JIRA workflows
2/3 in person meetings per year, these are normally held in Poland
Ad-hoc meetings as required to discuss progress

Applicant Profile

Knowledge and skills:

High level of competence in M365 administration
Either / Both of the below
- Good knowledge of Microsoft PowerAutomate – flow creation and management that includes operations on SharePoint, Outlook, Entra ID, Forms, Word etc.
- Good knowledge of Atlassian Jira – project creation, configuration and administration, including Jira Service Management, workflow configuration, permissions, fields, screen configuration, automation.
Ability to understand complex systems and translate that to less technical people
Ability to work with volunteers and staff of the organization’s international structures
Ability to collaborate and build a positive relationship with colleagues
Ability to work as a part of a group or alone
Integrity and a strong sense of ethics in all actions and decisions

Background Experience

5+ Years experience in IT administration and support
Experience of working in a multicultural team

Formal requirements

We welcome applicants from both within Poland and abroad, each with their respective requirements:

Applicants from Poland should meet the following requirements:

active membership in the Polish Scouting & Guiding Association (ZHP)
completed leader’s service in the previous year and an opinion of the relevant Regional Commissioner or Chief Commissioner (Komendant Hufca / Komendant Chorągwi / Naczelnik ZHP, zgodnie z przydziałem służbowym)
a recommendation from the relevant Regional International Representative (pełnomocnik komendanta Chorągwi ds. zagranicznych)
positive experience of projects at least at regional level (domestic)
ability to communicate freely in spoken and written English

Applicants from abroad should meet the following requirements:

Active membership in one of the organisations belonging to the World Organization of the Scout Movement (WOSM)
a favourable opinion from the International Commissioner
positive experience of projects at international level
ability to communicate freely in spoken and written English

Why get involved

As a member of the Jamboree Planning Team (JPT), you’ll be vital to creating this exceptional scout event. We’re dedicated to supporting you fully, providing:

comprehensive support from the People Department for personal and professional growth, including access to JPT Academy sessions and workshops,
a volunteer agreement outlining your contributions and responsibilities,
arrangements for in-person meetings in Poland, covering transportation, accommodation, and visa costs,
a jamboree-specific email address and access to tools like Microsoft 365 and Slack for effective communication,
a Planning Team kit including scarf, T-shirt and other jamboree related merch,
a volunteer certificate at the end of your volunteer journey, acknowledging your contribution and dedication

How to Apply

The application should be submitted through the platform no later than 23:59 CEST (UTC+2:00) on 31/12/2024 and should include:

A Curriculum Vitae that includes both your professional and scouting experience. The CV should be in English and indicate the candidate’s e-mail and mobile contact details. We recommend using the Europass standard format (https://europa.eu/europass/en).

A cover letter of no more than 4 paragraphs describing your experience, skills and the rationale for your application (in English).

An endorsement letter from your International Commissioner that includes their favorable opinion on your profile and application for this role. Candidates from Poland should request endorsement from the Regional Commissioner or Chief Commissioner (Pełnomocnik ds. Zagranicznych oraz Komendant Hufca / Komendant Chorągwi / Naczelnik ZHP).

All candidates who sent in their application correctly and on time will be contacted after the application deadline. A decision on the composition of the team is expected no later than 31/01/2024.

Click the button below to access the recruitment platform and submit your application.

If you have any questions regarding the recruitment, please don’t hesitate to contact at [email protected].

Submit your application

After clicking the 'Submit your application' button, you will be taken to the Jamboree Planning Team recruitment platform at engage.wsj2027.org. Scouting is an inclusive, values-based Movement under the Scout Promise and Law. Applying for positions in the Jamboree Planning Team is open to all young people and adults who accept our fundamental values. The Jamboree Organisation stands against discrimination of any kind, including race, colour, nationality, age, gender, sexual orientation, language, religion, social background, or political beliefs - so long as they are consistent with Scouting values. Respecting and valuing the diversity of all volunteers and employees involved in organising the World Scout Jamboree ensures that we maximise the potential of all young people and adults by creating better, fairer, safer working environments. Your personal data will be treated with utmost confidentiality in compliance with GDPR regulations, and will be used solely for this recruitment process. We store your information securely and will not share it with third parties without your prior consent. By submitting your application, you agree to the processing of your data in accordance with these terms.